Library Service Disruptions Monday and Tuesday, August 3rd and 4th
LCPL will experience service disruptions on Monday, August 3rd and Tuesday August 4th.
What is happening?
Our library network, Marmot Library Network, will be moving our servers to an updated and upgraded location. This is a physical location change of where the servers are housed which means, our servers will be disconnected and totally unavailable while they complete the move. This move affects Marmot's entire network of 36 libraries in the state of Colorado.
What services will still be available?
- Check out and return books, playaways, video games, DVDs, and the audio books we have on disc in the library
- Note: your library card will not scan or access your account during this time. We will take down your name and items you're checking out. When the system is back up, we'll input the information to your account.
- Wi-fi service for use on your personal device. (Library computers will be down.)
- Scheduled programs
- Copy machine
- Fax services
What services will NOT be available?
- Tool Library checkouts
- Library of Things checkouts
- Printing & scanning services
- Library Computer use. You may use our wi-fi on your personal devices.
- iPad use
- Creation Station computer use
- Placing and receiving holds
- Holds already processed and waiting to be picked up CAN be picked up.
- New holds cannot be placed until August 5th.
- Holds that arrive from courier during downtime will be processed August 5th.
- Prospector catalog searches and holds
- Access to your library user account
- Kanopy streaming access
- Gale research databases
- New York Times online authentication
- (Log in on August 1 or 2 to keep access during the disruption.)
- Libby e-books & magazines
- (Ensure you are logged in by August 1 or 2 and download your material to keep access during the disruption.)
- Local history research services
How can I prepare for the disruption?
- Check out any Tool Library item by Saturday, August 1st.
- Check out any Library of Things items by Saturday, August 1st.
- Place any holds before Sunday, August 2nd.
- Make sure you are logged into Libby and the New York times by Sunday, August 2nd to ensure your account is cached. Do NOT log out when you are done. You will not be able to log in on Aug 3 and 4 if you are logged out.
- Make sure to complete any printing needs before we close on Saturday, August 1st.
- Make sure to complete any computer use needs before we close on Saturday, August 1st.
You can still return items, but they will not be reflected on your account until the servers are back up. Don't worry, there will be a grace period until August 5th!
Wait until August 5th to reach out to us over the phone or stop by in person on the 5th to handle the renewal.
B&B Shipping provides printing services in town.
Please prepare to complete your computer use before the downtime begins. Computers will be available for use during regular business hours until 3:55pm on Saturday August 1st. Computers will be back online Wednesday, August 5th.
Stop by the library anytime during business hours or email Becky, our Deputy Diretor of Access Services, for help answering any other specific questions. Becky@LakeCountyPublicLibrary.org